Your privacy is important to us. It is Clōz Outfit's policy to respect your privacy and comply with applicable laws and regulations regarding any personal information we may collect about you, including via our mobile application and website https://clozoutfit.com
This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to it.
This policy is effective as of 2 August 2023.
Last updated: 5 May 2025.
Information We Collect
Information we collect falls into one of two categories: ‘voluntarily provided’ information and ‘automatically collected’ information.
‘Voluntarily provided’ information refers to any information you knowingly and actively provide us when using our app and its associated services.
‘Automatically collected’ information refers to any information automatically sent by your device in the course of accessing our app and its associated services.
Log Data
When you access our servers via our app, we may automatically log the standard data provided by your device. It may include your device’s Internet Protocol (IP) address, your device type and version, your activity within the app, time and date, and other details about your usage.
Additionally, when you encounter certain errors while using the app, we automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Device Data and Permissions
Clōz may request access to:
Camera: to take photos of your clothes
Gallery: to upload existing images of clothing
Storage: to save outfit data
Location (optional): for weather-based outfit suggestions
Notifications: to remind you about scheduled outfits
Permission is requested during app use and can be managed in your device settings.
Personal Information
We may ask for personal information — for example, when you submit content to us or when you contact us — which may include one or more of the following:
In Clōz, user-generated content refers to any materials you voluntarily upload or create within the app, including clothing photos, outfit combinations, tags, notes, or other visuals. This content is linked to your user account or email address.
Content you upload is stored securely and used to deliver core features of the app, such as outfit planning, wardrobe analytics, and personalized recommendations.
If you choose to submit your content for publication — for example, by sharing a look with the community or for promotional features — please be aware that this content may become publicly accessible after moderation and approval.
Once published, it may be visible to other users or appear on our website, social media channels, or promotional materials. These external platforms may not be governed by this Privacy Policy.
By submitting content for publication, you agree to its public visibility and acknowledge that Clōz cannot control how third parties may interact with or redistribute that content.
Legal Basis for Processing Your Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you:
Register for a Clōz account
Use the app or website through your mobile device or browser
Contact us via email, social media, or in-app support
Mention or tag Clōz on social platforms
We collect and use this information to:
Provide core app features such as wardrobe organization, outfit planning, and style insights
Deliver customer support and communicate with you
Improve and personalize your experience across Clōz and related channels
We may combine the data you provide with technical data we collect automatically (e.g., app usage, device info), and — if you consent — with profile data from your connected social accounts, to enhance your overall experience.
Security
We take the security of your data seriously. When collecting and processing personal information, we use commercially reasonable methods to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
While we implement safeguards to protect your information, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your login credentials and ensuring your own account security, such as using a strong password and restricting access to your device.
Data Retention
We retain your personal data only for as long as necessary to provide services and comply with legal obligations. When no longer needed, your data is deleted or anonymized.
Clōz is not intended for children under 13. We do not knowingly collect personal data from anyone under 13. If we discover such data, we will delete it promptly.
We may share data (as required) with trusted third-party providers to deliver and improve Clōz services. These include:
RevenueCat – for managing in-app purchases and subscriptions
Google Analytics for Firebase – for app analytics and usage tracking
Framer – for hosting and operating our website
Photoroom – for background removal and image processing of clothing items to ensure clean and consistent visuals in the app
You may:
Request access to or correction of your data
Request deletion of your account and data
Withdraw consent to data use where applicable
Export your personal data upon request
In the event of a data breach, we will notify affected users and authorities as required by law.
We may use cookies or similar technologies on our website for analytics and service optimization. These do not apply within the mobile app unless explicitly stated.
If Clōz or its assets are acquired, user data may be transferred to the new owner, subject to this Privacy Policy.
We may update this Privacy Policy to reflect changes to our practices or applicable laws. We will notify users of significant changes through the app or email.
Our app or website may contain links to third-party content. We are not responsible for their privacy practices. Please review their privacy policies before using their services.